Warranty
Our warranty, put in writing
Every serious company says “5 years”. Few show you what those five years actually mean. We break the warranty down by component, state what it does not cover, and publish the signed document — because a warranty is only worth as much as the company that gives it.
Five years — the same as everyone
Let us be direct: a 5-year warranty does not make us special. Two well-known competitors offer exactly the same term. We are not asking you to choose us for that figure, but for what sits underneath it — and what follows below is something few publish.
The warranty, broken down by component
A window is not one thing: the profile, the hardware and the installation age differently, and it is right that each has its own stated term. The exact figures are confirmed in the contract — we will not invent a number here just to make it look good.
| Component | Term | What it means |
|---|---|---|
| PVC profile | to be confirmed | The PVC frame and sash — against warping, discolouration and material defects. |
| Hardware | to be confirmed | The opening mechanisms, hinges and tilt-turn system — the parts that work on every opening. |
| Installation | to be confirmed | Our workmanship: the sealing, the fixing and the finishing. Applies when we did the installation. |
| Total warranty | 5 years | The headline term, the one the whole market states publicly. |
The first year of adjustments — free
A new window “settles” in the first months, and the hardware needs adjusting. During the first year we come and make those adjustments free of charge. It is not a one-off favour — it is part of how we deliver a window that still closes properly years later, not just on installation day.
A service response, within a written time
If something goes wrong, we commit in writing to respond to a service request within 48 working hours. Not “we will call you sometime”, but a time you are entitled to hold us to.
The warranty document, published in full
The strongest proof that we will be here in five years is not a slogan but the warranty contract itself — the terms, the exclusions and our obligations, in black and white. The full document will live here, so you can read it before you order, not after.
Being published The signed document will be downloadable from this page.
Questions you are right to ask
If everyone gives 5 years, why does your warranty matter?
What matters is what sits under the figure. We break the term down by profile, hardware and installation, state in writing what is not covered, and publish the whole document. A warranty you cannot read before you order is worth exactly as much as the paper nobody shows you.
Will you still exist in five years to honour the warranty?
We have been working since 1998 and we have our own factory in Chișinău, which you are welcome to visit before you order. A warranty is worth exactly as much as the company behind it — which is why we show you the company, not just the figure.
What does the warranty NOT cover?
We publish the full list of exclusions in the warranty document so there are no surprises. As a rule it does not cover damage from misuse, third-party alterations to the joinery, and a lack of basic maintenance. We would rather say this clearly now than at the first claim.
Is the warranty valid if someone else did the installation?
The warranty on the profile and the hardware still stands, but we only give the installation warranty when we installed it ourselves — because the most common cause of problems with a good window is a poor installation, and we cannot answer for someone else’s work.
Do I have to pay for adjustments in the first year?
No. Adjustments in the first year are free. The window settles after installation and the hardware needs setting — we come and do it at no charge.
Have a question about the warranty?
Call or message us. We answer directly, with the real terms — not a marketing line.